Progressive Dialing Call Center (22158 Appleton Drive,Boca Raton, Florida 33428) Email: Date: Thu, 27 Aug 08:51 PM Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the answer for you. Freedom TeleWork makes it easy to either upload your own calling lists or to purchase and deploy certified lists of leads. Instantly Source, Select, and Order Lists from the leading Business and Consumer Databases available Bring your own Telemarketers and Customer Service personnel or use our Certified TeleWorkers, who will bid on the jobs you post. Freedom TeleWork enables your company to expand your global presence and use TeleWorkers located across the world, where you can take advantage of favorable labor rates or open new markets easily. You can also expand your company presence by having us set up local phone numbers in over 40 countries worldwide which will ring in at your “offices” to the designated flow of TeleWorkers that you set. Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction. Freedom TeleWork provides companies and governmental organizations with the ability enable their existing work force to work from home. This has national security implications. In the event of an Avian Flu outbreak, keeping workers physically separated can help to stop the spread of this disease and will keep organizations functioning smoothly and continuing to be able to deliver services to customers and constituents. The system was designed with a full Customer Relationship Management program which provides for Predictive Dialing, Progressive and Preview Dialing, Chat, Full Call Routing, and all the other features you want, from IVR to Voice Mail, Call Conferencing, Call Recording and Whisper Mode to monitor agents all on an FTC compliant platform. Supervisors can easily track agent productivity, and TeleWorkers are motivated and happy because working at home or at remote offices allows workers to be where they are most comfortable. By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300% Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Low contact rates are a waste of the payroll investment in your TeleWorkers, and also lead to agent boredom. Manual calling typically results in 15-20 minutes of talk time by the TeleWorker doing consumer calling because of no answers, busy signals, bad numbers, answering machines, and the time it takes to dial. With Predictive dialing, it is possible to increase this talk time by 300% to 45-48 minutes per hour. The technology works by creating an algorithm, a mathematical formula which is agent specific and job specific. For example, on a particular job, it might take typically 5 minutes from the beginning to the close of the call for a particular agent. So, the system will dial a pre determined number of lines say four minutes and twenty seconds into this call, so there is a very high probability that within 5 seconds of finishing the first call a new call will be served up to the TeleWorker. Make an appointment today :: www.freedomtelework.com 22158 Appleton Drive,Boca Raton, Florida 33428 Phone :: (646) 649-3811 Email :: sales@freedomtelework.com
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