Hosted And Virtual Call Center (22158 Appleton Drive,Boca Raton, Florida 33428) Email: Date: Mon, 31 Aug 10:14 PM Freedom TeleWork has created the most comprehensive yet easy to use and economical tool to deliver advanced call center technology to your business. Our commitment is to achieve excellence in fulfilling your customer communication needs. Freedom TeleWork enables your company to expand your global presence and use TeleWorkers located across the world, where you can take advantage of favorable labor rates or open new markets easily. You can also expand your company presence by having us set up local phone numbers in over 40 countries worldwide which will ring in at your “offices” to the designated flow of TeleWorkers that you set. Freedom TeleWork offers an unparalleled feature set to enable your company to create a sales and customer service revolution while reducing costs and increasing customer service satisfaction. Freedom TeleWork provides companies and governmental organizations with the ability enable their existing work force to work from home. This has national security implications. In the event of an Avian Flu outbreak, keeping workers physically separated can help to stop the spread of this disease and will keep organizations functioning smoothly and continuing to be able to deliver services to customers and constituents. The system was designed with a full Customer Relationship Management program which provides for Predictive Dialing, Progressive and Preview Dialing, Chat, Full Call Routing, and all the other features you want, from IVR to Voice Mail, Call Conferencing, Call Recording and Whisper Mode to monitor agents all on an FTC compliant platform. Supervisors can easily track agent productivity, and TeleWorkers are motivated and happy because working at home or at remote offices allows workers to be where they are most comfortable. TeleWorkers are paid once they complete your calling job or chat job, or for ongoing engagements every two weeks. Each job which you accept the bids of TeleWorkers on will be prepaid by your company. We will charge your credit card for this amount and hold the funds in escrow pending the completion of the job. TeleWorkers will then be paid via the payment method they choose. TeleWorkers pay a 12% fee from these wages to cover the site costs, advertising and administration of this program.And you only pay a 5% credit card clearing and administrative cost. These TeleWorkers have completed Personality and Computer Skills exams successfully and an online training program in TeleMarketing and Customer Service and have recorded sample script files and are ready to be of service to you. Coming soon are additional courses on Collections, and other industry specific courses to provide assurance that TeleWorkers understand the industries that they are working in. once you select your TeleWorker staff or you bring your own staffing we have provided for the capability to provide training materials on your job through the selected TeleWorkers home page. As part of the application process TeleWorkers list their fluency in languages they can speak as well as in languages that they can communicate in via chat and e mail. TeleWorkers are asked to specify whether their language skills for instance is with an American “accent”, or British, Indian, or Spanish accented. TeleWorkers are asked whether they prefer to handle inbound or outbound calling jobs or whether they prefer answering Chat and e mail requests. This is important to know as there are many global workers who can write fluently and in beautiful prose for a particular language who would be excellent chat or email agents but who speak that language with an accent which may not be helpful in selling products or services over the phone. Freedom TeleWork gives you the ultimate flexibility in choosing call routing for your organization. Skills based routing allows you to specify the order in which inbound calls are routed to particular TeleWorkers. This is specified based on the inbound phone number called in on or the response that the customer provided to the Interactive Voice Response (IVR) system associated with the call in number. For example, if the caller has indicated by pressing the selection indicated for Technical Support, the system will first try to deliver that call to the first agent indicated as a Technical Support TeleWorker. If that TeleWorker is busy, the Call Routing system will then go on to the next designated agent, and so on. If you choose, you can also have a voicemail prompt if there are no specified TeleWorkers with the appropriate skill sets currently available. Intelligent Scripting further enhances the Call Routing Process. Once the call arrives to the proper TeleWorker the appropriate script is served up to the TeleWorker with the Callers name and any other information from the database merged into the script to allow for an easy and smooth delivery of the message being communicated, whether it be sales, collections, or customer service. Make an appointment today :: www.freedomtelework.com 22158 Appleton Drive,Boca Raton, Florida 33428 Phone :: (646) 649-3811 Email :: sales@freedomtelework.com
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